AI centre
In progress
In short
Section titled “In short”They share knowledge, models and usage, but are bought separately.
What it does
Section titled “What it does”Where to find it in the app: Automation → AI centre
The AI centre has a tab bar Overview | Statistics | Models | Credits and usage. Each tab has its own address (#ai, #ai-statistiky, #ai-modely, #ai-kredity), so a link to the tab, a page reload and the Back and Forward buttons bring you back to the same place. The separate Settings tab no longer exists. The old address #ai-nastavenia, for example in a saved bookmark, redirects you to the Models tab.
- Overview — the module cards (which module is switched on and what it answers with) and, below them, a read-only summary of the figures.
- Internal assistant — works with your data and tools.
- Web chatbot — talks to customers on your public site.
- Copywriter — writes and translates shop content.
Settings are changed on the relevant tab. The Models tab has a Related settings row with the Knowledge and Connections links (the latter leads to Connected apps). The status of your custom model is on the same tab, in the Custom model section; if the custom model is switched on without a connected provider, the Models tab warns you about it. Without a connected provider with your own key, the Models tab offers a link to Connected apps; with a connected provider you choose the custom model straight in the form (no separate switch) and turn it off with the Turn off custom model button.
The period is shared across the whole AI centre. Overview, Statistics and Credits and usage show figures for the same period: the last 30 days by default, or a custom range with a start and end date. “Last N days” means N calendar days including today. The selected period is kept when you switch between tabs and is part of the tab’s address (for example #ai-kredity?obdobie=30 or #ai-kredity?od=2026-09-01&do=2026-09-30), so a page reload or a bookmark restores it too. Changing the period does not add a step to the browser history: the Back button takes you to the previous tab with the period it had. When the address carries no period, the period you last selected in this browser is used; the browser remembers it separately for each user. Model details and the plan balance do not change with the period selection.
The Credits and usage tab has two separate parts. Current plan shows the balance of the credits allocated for the plan month, a warning about the pace of usage (forecast) and the breakdown by module and by model for the plan; the period selection does not change it. For the selected period shows the credits deducted from the plan and the number of calls by module for the shared period; you change the period right in this part.
Chatbot statistics and conversation history
Section titled “Chatbot statistics and conversation history”The Statistics tab shows the funnel before a conversation and what happened afterwards. Teaser views is the number of page visits on which the message next to the icon appeared — one visit counts once, a background tab not at all. Until 21 Sep 2026 every pop-up of the message was counted; those days are excluded from the figure. The whole funnel comes from a single measurement, so the figures can be divided by one another; older counts are not discarded and appear under the tile as a historical figure. The line “Comparable measurement since …” only appears when the selected period really does reach back before the change — a new store never sees it. Chat opens is usually higher than teaser clicks and that is not an error: the chat can also be opened straight from the icon, and the breakdown by source adds up to exactly the number of opens above it. Chat open rate is the share of page visits on which someone opened the chat, out of the visits on which the chat was available — reopening it on the same page counts once. It cannot be computed retroactively, so until the measurement starts there is a dash. Conversation topics tell you what customers wrote about — the share per topic, the resolution rate per topic, the most frequent products and knowledge-gap candidates; every share is shown with its count, and the line above the table says how many analysed conversations it comes from (the evaluation runs hourly over closed conversations). All stores adds up both the statistics and the topics across all of your stores. How it went is counted per conversation, not per action: older conversations have no outcome at that level, so there is a dash rather than a zero. Whole period means the whole retained history, in Statistics and in History alike.
The History tab shows customer conversations with transcripts: the customer is only a random conversation key, the text is encrypted and kept for the configured retention. Both statistics and conversations can be made available to your own program or an AI assistant via REST API and MCP: statistics behind the chatbot:read scope, conversations behind their own sensitive scope chatbot-conversations:read; without the personal-data scope the assistant sees a placeholder instead of an e-mail, phone or IBAN inside the text.
The chatbot window, its default starter questions and the order-status reply are in the language of the shop where the chatbot is embedded. All 11 languages of the app are ready.
How to set it up
Section titled “How to set it up”Step-by-step instructions are being written. For now this page states where the feature lives in the app and what it covers.